Fewer tickets, fewer problems.
Most IT providers measure success by tickets closed. We measure it by problems that never needed a ticket in the first place.
cimply was built for business leaders who are tired of managing their IT provider as a second job. We handle the complexity end to end, proactively and transparently, without the runaround.
A side-by-side look
Most IT providers look the same on paper. Every proposal promises proactive support, strong security and great service. The difference shows up at 2am, on your monthly invoice and in who answers when you call. Here's how cimply compares on the things you'll actually notice.
A typical IT provider
A ticket portal or call centre, then a long, frustrating queue
Whoever's on shift, then an escalation from tier one to two
How many tickets get closed each month
Sold as add-ons, usually after something has gone wrong
Request a report, then wait several days to receive it
Billed as originally set up, and rarely reviewed again
Reactive, with every technology decision left entirely to you
Only after something has gone wrong
Left to you to organise and manage yourself
cimply
A technician who knows you, in under two minutes on average
The same team every time, with no tiers and no handoffs
How many problems never needed a ticket
Built in from day one, detection and backup included
A client portal that shows your environment at any time
Right-sized regularly, so you never pay for unused seats
Regular business reviews in plain English, always looking ahead
Monthly visits from a familiar face
A named transition manager and a written plan
Proof over promise.
A 1930s residential college, wired for the next generation of learning.
St Georges College needed a full technology refresh across a heritage campus of separate buildings and wings. cimply ran new fibre to every building, refreshed the equipment to the latest standard and now keeps over 1700 devices online for study, streaming and gaming alike.
An architect in the Melbourne Studio opens a model in Perth as if it were on the next desk.
Hunt Architects needed its Perth and Melbourne studios working on the same large-format Revit models at the same time, with no lag and nothing at risk. cimply built the shared infrastructure that makes 70TB feel local in both cities.
Built secure, watched always, answered in minutes.
Modern business runs on code written faster than ever, often by AI, and exposed through more APIs than anyone is tracking. Defensive security is no longer a firewall and a hope. It is secure code, continuous watching and a response that starts in minutes, not months.
Questions to ask any IT provider before you sign
Bring your last IT invoice and your biggest frustration. In thirty minutes we’ll show you what would change, with no obligation and no hard sell.
Compare us with your current provider.
Speak to the team-
It tells you whether you’ll get help or a ticket number. At cimply, you reach the technician who knows your environment, and who will help you in under two minutes.
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Surprise invoices are the most common complaint about IT providers. cimply’s Managed IT includes helpdesk support, proactive monitoring, Microsoft 365 Business Premium, anti-spam, managed detection and response, and Microsoft 365 backup.
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Good work is often invisible, so ask how it’s reported. cimply clients see their devices, licences, documentation and requests in a client portal, with regular business reviews in plain English
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Unused Microsoft 365 seats are one of the easiest costs to miss. cimply tracks every subscription and licence, and right-sizes them as your team changes.
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You do. We document your environment as we onboard it, and it’s yours to keep.
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See how switching works
A poor transition is why many businesses stay with a provider they’ve outgrown. cimply assigns a named transition manager and a written plan.
Talk to someone who already cares.
No triage, no ticket queue, no handoff. Just a direct conversation with someone who understands your environment and has the authority to act on it immediately.
